Service Manager

Purpose of the Job

Oversees the operation of the designated Service Centre to achieves business targets and maintains customer satisfaction standards 

Responsibilities

•  Direct the Service team to achieve the business and department targets & KPIs
•  Make sure the execution and application of Porsche Service Process with good quality standard, and comply with principal’s audit requirements 
•  Maintain a high-quality repair service and reduces returns to the workshop
•  Ensure smooth operations by overseeing daily activities, resolving operational issues, and ensuring compliance with policies and procedures
•  Address customer enquires or complaints promptly, with the aim to maintain customer satisfaction level 
•  Create and leverage collaborative partnerships among the teams in Service Centre 
•  Manage staff performance by setting performance goals, providing feedback, and coaching 
•  Manage the work environment with sufficient tools & facility to support the operations of the Centre

Requirements

•  University graduate in Business / Engineering is preferred
•  At least 6 years Automotive Service with at least 3 years at supervisory level
•  Experience in German vehicles is an advantage
•  Previous experience in dealing with clients on after sales service and complaints
•  Good spoken and written English and Chinese (Cantonese & Mandarin) 
•  Hands-on PC skills in Microsoft Word, Excel and PowerPoint
•  Self-motivated, good interpersonal and communication skill
•  Able to work under pressure and customer oriented