Service Manager

Purpose of the Job

Oversees the operation of the Service Centre and achieves the reasonable operating profit and maintains customer satisfaction standards.

Responsibilities

• Directs the work activities of service and workshop staff, including their observance of deadlines and productivity levels, and assist the After Sales Manager in workforce planning and performance evaluation
• Builds and maintains good relations with the customers, to encourage their loyalty and obtain their recommendations
• Makes sure the execution and application of Porsche Service Process with good quality standard, and improve the competence of service and workshop staff
• Maintain a high quality repair service and reduces returns to the shop
• Encourages employees and/or provides them with technical training and refers them to appropriate training schools, as well as the technical support for the workshop
• Manages the work environment and facility of the workshop and make sure the equipment works effectively
• Maintains efficient communications within the departments, as well as between departments

Requirements

• University graduate in Business / Engineering is preferred
• At least 6 years after sales experience in Automotive Service with at least 3 years at supervisory level
• Experience in German vehicles is an advantage
• Previous experience in dealing with clients on after sales service and complaints
• Good spoken and written English and Chinese (Cantonese & Mandarin)
• Hands-on PC skills in Microsoft Word, Excel and PowerPoint
• Self-motivated, good interpersonal and communication skill
• Able to work under pressure and customer oriented