Service Advisor

Purpose of the Job

The job incumbent will be the primary point of contact for customers, providing professional advises on aftersales services.  

Responsibilities

• Recommend the after-sales services to customers to address their concerns / needs as well as based on technician’s assessments. 
• Proactively follow up with customers on repair progress, estimated completion times, and any changes.
• Act as a liaison between customers and technicians, ensuring all parties are informed about service updates and changes.
• Actively engage with customers to identify their needs and recommend additional services, products, or upgrades that enhance their experience and vehicle performance.
• Maintain close communications with internal parties to ensure smooth operations within the service centre.
• Respond promptly to customer inquiries and handle any related enquiries / complaints effectively.
• Adhere to principal and company’s audit and business processes.   
• Any ad hoc duties as assigned by supervisor 

Requirements

• Higher Diploma holder or above, with major in automotive engineering is preferred.  
• Proven experience as a Service Advisor or in a customer service role, preferably in the automotive industry.
• Excellent communication and interpersonal skills, with a strong customer focus.  
• Ability to multitask and thrive in a fast-paced environment.
• Good command of English, Cantonese and Mandarin.
• Proficient in MS office (Word, Excel, Powerpoint)
• Holder of a valid driving license is preferred (Class 1 and 2)