Service Advisor
MOTORS
Jebsen Motors is today one of the largest Porsche dealer groups in the world, having started a relationship with the German sports car brand in 1955 importing the first Porsche car to Hong Kong. Today, it delivers a premium ownership experience in Hong Kong, Macau and Mainland China with a clear focus on personalised and attentive service.
Purpose of the Job
- Provide professional advice to customers on after sales service.
Responsibilities
- Maintain high-quality service to handle customer enquiries and complaints
- Follow through the whole services processes and ensure customer satisfaction level
- Coordinate with different parties, e.g. workshop, parts, reception for a smooth and efficient delivery process
- Handle the related quotation, invoices which should be aligned with Principal and audit requirements
- Assist in daily operation of the workshop and reception in centre
- Any other duties as assigned by immediate supervisor
Requirements
- Form 5 or above
- With working experience in automotive after sales service is preferred
- Experience in German vehicles is an advantage
- Good command of English, Cantonese and Mandarin
- Proficient in Microsoft Word, Excel and Access
- Good communication, interpersonal and customer service skills
- Candidates with less experience will be regarded as Service Advisor Assistant
SUCCESS BREEDS SUCCESS.
With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset — our people.
We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure.
At Jebsen, success breeds success.