Receptionist

Purpose of the Job

Ensure the reception desk is maintained in a professional manner and that all guests and visitors are welcomed and provided with a positive experience.

Responsibilities

• Responsible for the daily operation of the reception desk during business hours
• Coordinate and work with colleagues and security guards to ensure front desk coverage requirements are met, including coverage for lunch, breaks and days off
• Greet and register guests and visitors, and escort them to the appropriate meeting room or waiting area
• Handle and direct incoming calls to appropriate staff members in a professional manner 
• Coordinate bar area and meeting room reservations and related setup arrangements
• Monitor visitors’ access and maintain security awareness
• Coordinate company car reservations and prepare related reports
• Handle courier and forwarding orders
• Maintain the reception and common areas in a clean and tidy manner
• Provide general office administration and clerical support, such as document updating and filing
• Provide logistics support for company events
• Perform ad hoc duties as assigned by the supervisor

Requirements

• Diploma holder or above
• At least 1 year of working experience in customer service
• Good command of spoken English and Chinese (Cantonese and Mandarin)
• Outgoing personality with excellent interpersonal and communication skills
• Well organized, with the ability to prioritize work in a sensible manner
• Good telephone manner and proficiency in multi-line telephone systems
• Proficient in general PC skills
• Helpful, polite and professional
• Able to handle emotional or difficult customers in a calm and professional manner