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Req ID:  2415
Company:  Vetopia Limited
Business Line:  Consumer
Work City:  Hong Kong
Job Function:  Sales Support and Operations

Customer Care Officer

 

CONSUMER

 

Jebsen Consumer's strong product line-up in Consumer Electronics, Health & Beauty, Home Enrichment and Watch sectors caters to the aspirational lifestyle of the consumer in Greater China. It has been active in Mainland China, Hong Kong, Macau and Taiwan for over 40 years, developing deep market insights and extensive distribution networks including retail capabilities to best serve its brand partners and end-customers.

 

 

Purpose of the Job

The role is responsible for handling customer enquiries and complaints from WhatsApp, email, and phone. This e-commerce position involves utilizing the Shopify backend to provide efficient support, ensuring exceptional service and high customer satisfaction.

Responsibilities

  • Respond to customer inquiries and complaints via WhatsApp, email, and phone in a professional and timely manner
  • Proactively contact customers to confirm or clarify information
  • Provide accurate details about products, orders, and services
  • Follow up on customer requests, complaints, and feedback to ensure prompt resolution
  • Collaborate with internal teams to deliver effective solutions
  • Support administrative tasks related to customer service and daily operations
  • Identify recurring issues and suggest process improvements to enhance customer satisfaction
  • May need to attend external events like pet exhibitions or seminars to represent the company and interact with customers (limited)

Requirements

  • High Diploma holder, equivalent or above
  • Solid experience in customer services; experience in the pet industry is a plus 
  • Good command of written and spoken English, Cantonese, and Mandarin
  • Strong communication, interpersonal, and problem-solving skills
  • Responsible, independent, and willing to work on Saturdays (with day off on Thursday and Sunday)
  • Being a dog or cat owner is an advantage

 

 

SUCCESS BREEDS SUCCESS.

 

With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset — our people.

 

We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure.

 

At Jebsen, success breeds success.

Apply now »