Customer Care Officer
CONSUMER
Jebsen Consumer's strong product line-up in Consumer Electronics, Health & Beauty, Home Enrichment and Watch sectors caters to the aspirational lifestyle of the consumer in Greater China. It has been active in Mainland China, Hong Kong, Macau and Taiwan for over 40 years, developing deep market insights and extensive distribution networks including retail capabilities to best serve its brand partners and end-customers.
Purpose of the Job
The role is responsible for handling customer enquiries & complaints and support through multiple communication channels, including phone, email, and WhatsApp, ensuring a high standard of service and customer satisfaction.
Responsibilities
- Handle incoming customer & complaints enquiries through phone, email, and WhatsApp in a professional and timely manner
- Proactively Reach out customers for information confirmation or clarification
- Provide accurate information about products, orders and services
- Follow up on customer requests, complaints, and feedback to ensure issues are resolved promptly
- Coordinate with internal party to provide effective solutions.
- Support administrative tasks related to customer service and daily operations.
- Identify recurring issues and propose process improvements to enhance customer satisfaction.
- Handle ad hoc tasks as assigned
Requirements
- High Diploma Holder, equivalent or above
- Solid experience in customer services; candidate with pet industry will be advantageous
- Good command English and Cantonese and Mandarin
- Good communication and interpersonal skills
- Responsible, independent, willing to work on Saturday (alternative leave will be arranged)
SUCCESS BREEDS SUCCESS.
With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset — our people.
We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure.
At Jebsen, success breeds success.